CAMMUNITY TERMS OF SERVICE
This Agreement is long, and we’re sorry, but your safety and security is important.
Cammunity Ltd was built to support and connect creatives, and relies on both trust and respect. We appreciate your use of our service, and ask you to please read these terms carefully as they contain important information about your legal rights, remedies, and obligations. They also aim to outline the services we offer, as well as our Cammunity Guidelines.
Cammunity Ltd (which we’ll refer to as “Cammunity”, “we”, or “us”), is the owner of cammunity.co.uk, an online platform that facilitates the listing and in-person rental of equipment primarily used for film, video, photography, and related production purposes (including, without limitation, cameras, lenses, lighting, audio equipment, grip, accessories, and related items) (together, “Equipment” or “Listings”).
By using our platform, signing up as a member, creating a Listing, and/or renting a Listing, you agree to our:
Terms of Service
Cammunity Guidelines
1. Welcome
1.1 Cammunity Ltd operates a platform that allows
Equipment Rental: Members (known as “Lenders”) are free to list equipment for in-person rental through the Cammunity Service that is primarily used for film, video, photography, and related production purposes (including, without limitation, cameras, lenses, lighting, audio equipment, grip, accessories, and related items) which we’ll refer to as “Listing” or “Listings”. Lenders can get in touch and make agreements with other Members who wish to borrow this equipment (known as "Borrowers").
Payment Processing: Borrowers can pay Lenders through Stripe (“Stripe”) for renting whatever equipment they might need.
Invoicing: We offer a feature which lets members view a Rental Summary that relates to a Rental Conversation (which we’ll refer to as “Rental Summary”). The Rental Summary includes both Members’ contact information, the Borrower’s payment information, the original Rental Period, and order summary.
Message Conversation: Members can message each other (which we’ll refer to as “Message Conversation”) via a listing or profile. We recommend that any conversations about a rental request, pending rental, active rental, completed rental between members remain in the relevant Rental Conversation, and that the message conversation be used for other questions and correspondence.
Rental Conversation: Members can view a summary of a rental listing, starting from when the Borrower asks for the Listing to when the rental is completed (which we’ll refer to as a “Rental Conversation”). The Rental Conversation includes the Lender’s and Borrower’s account names, the Listing title that is linked to the Listing URL, the original Rental Period, the Rental Summary number that is linked to the Rental Summary (described below), the order summary that includes any initial fees or profits associated with the rental, and a conversation thread between Lender and Borrower that include Service system messages. The Rental Conversation for the Lender and Borrower may display different information that is applicable to each Member’s role, including but not limited to the other member’s name and information, the order summary that includes any initial fees or profits associated with the rental and the specific member, and certain Service options that are available to each member.
Additional Services: We may provide additional/alternative social features on the Cammunity platform, any use of all our social features should comply with our Cammunity Guidelines (below).
2. Important Warnings
2.1 Cammunity offers a platform that connects and enables members to borrow, lend, equipment to one another - Cammunity does not borrow or lend equipment itself. We also do not regularly monitor the quality of the equipment made available for hire by Lenders through the Cammunity Service.
2.2 Any members involved in a given exchange (and not us) are responsible for ensuring that their equipment conforms to any descriptions provided, and is fit for purpose/safe to use. If you are a Borrower, we won’t be responsible for any equipment that’s hired through the Cammunity Service.
2.3 As a Lender, it’s up to you to comply with any obligations you may have under applicable law when it comes to the equipment you’re providing for hire, including giving effect to Borrowers' rights under applicable consumer law and compensating any damage to the Borrower or any other person caused by your equipment.
2.4 If you’re a Borrower, you’ll be responsible for any equipment you hire through the Cammunity Service, including compensating the Lender for any loss or damage to their equipment. You’ll also be responsible for any damage you cause to other people or property when you use this equipment.
2.5 Cammunity does not control the content contained in any profiles, Listings or the condition of any Listings. We do our best to moderate the platform, apply profanity filters to member communications, and remove any members/Listings that violate these Terms. Cammunity isn’t responsible for and disclaims all liability related to any profile, member-to-member correspondence, and Listings. Also, any rentals will be made at the member’s own risk. In no event will Cammunity be liable to a member or a related third-party for any special, incidental, indirect, or consequential damages of any kind, or any damages resulting from loss of use, data, or profits, whether or not advised of the possibility of damage, in connection with the use of Cammunity's platform. Although Cammunity expects members or related third-parties to make reasonable efforts to return any property they receive that doesn’t belong to them, Cammunity won’t be liable for any losses of or damage to the property.
3. Your Relationship With Us
3.1 This document and any documents referred to within (which we’ll refer to as the "Terms") set out the terms of your relationship with us. Please make sure you read and understand these Terms of Service before using the Cammunity Service.
3.2 Additional terms will apply to you depending on whether you are a Borrower or Lender. Please take a look at paragraph 9 if you are a Lender, and paragraph 10 if you are a Borrower.
3.3 By accessing and using the Cammunity Service, you agree to these Terms. If you don’t agree to these Terms, please don’t access or use the Cammunity Service.
4. Information About Us
4.1 Cammunity Ltd is a company registered in England, with its registered address at 167-169 Great Portland Street, Fifth Floor, London, W1W 5PF
5. Information About You
5.1 Your privacy is important to us. You should read our Privacy Policy to understand how we collect, use and share information about you.
6. Eligibility to Use the Cammunity Platform
6.1 The platform is offered and available to members who are eighteen (18) years of age or older and who can form legally binding contracts. By using the platform, you state that:
a. you are at least eighteen (18) years old;
b. you can form a binding contract with Cammunity and other members;
c. you submitted accurate and truthful account, registration, identity, and verification information and documents; and
d. you meet all eligibility requirements.
If you don’t meet all of these requirements, you must not access or use the platform. Any use of the platform by anyone under eighteen (18) is expressly prohibited.
7. Member Agreements
7.1 When conducting a Cammunity rental or hire, you understand and agree to comply with the Cammunity Guidelines and these Terms, effectively establishing that a rental took place between you and the other member in your arrangement, as well as a binding legal agreement between you and the other member identified in your rental conversation and/or rental summary.
8. Cammunity Rules:
8.1 On top of the other requirements in these Terms, this section describes all the guidelines that apply to your use of the Cammunity Service (the "Cammunity Guidelines"). Where these Cammunity Guidelines address the same subject matter as another clause in these Terms, the relevant clause will apply.
8.2 When using the Cammunity Service please don’t:
a. circumvent, disable or interfere with any security related features of the Cammunity Service;
b. give any false or misleading information, impersonate any person or let any other person use the Cammunity Service under your name or on your behalf unless they’re authorised by you;
c. use the Cammunity Service if we’ve suspended or banned you from using it;
d. advocate, promote or engage in any illegal or unlawful conduct or conduct that causes theft, loss, damage or injury to any person or property;
e. promote or advertise any goods or services, other than equipment you, as a Lender, make available for hire through the Cammunity Service;
f. send any unsolicited marketing communications through the Cammunity Service
g. modify, interfere, intercept, disrupt or hack the Cammunity Service or misuse the Cammunity Service by knowingly introducing viruses, Trojans, worms, logic bombs or other material which would harm any of the Cammunity Service or any member of the Cammunity Service's own equipment;
h. use any automated system, including without limitation "robots", "spiders" "offline readers" or “data scrapers” to access the Cammunity Service in a way;
i. collect any data from the Cammunity Service other than in accordance with these Terms;
j. submit or contribute any member content that contains nudity or violence or is abusive, threatening, obscene, misleading, untrue, offensive, or discriminatory based on any protected characteristic;
k. submit or contribute any member content that you do not own or have the right to use or otherwise infringe the copyright, trademark or other rights of third parties;
l. use any member content in violation of any licensing terms specified by the Lender;
m. other than leaving reviews about Lenders or equipment, submit or contribute any information or commentary about another person without that person's permission;
n. threaten, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person (including but not limited to other members, and Cammunity employees);
o. enter into any agreement to lend or rent equipment, or make or receive any payment or exchange of equipment, outside the Cammunity Service with any member you first contacted through the Cammunity Service. Doing so is Circumvention and is a material breach of these Terms. Any such transaction is not covered by Cammunity’s policies, dispute process, or protections and may result in account restriction, suspension, or termination in accordance with clause 26.
8.3 Not complying with the Cammunity Rules is a serious breach of these Terms and Conditions, and may result in our taking all or any of the following actions (which could come with or without notice):
a. immediate, temporary or permanent withdrawal of your right to use the Cammunity website or any other portion of the Cammunity Service;
b. immediate, temporary or permanent removal of any member content;
c. issuing of a warning to you;
d. legal action against you including proceedings for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
e. disclosure of information to law enforcement authorities as we feel is reasonably necessary.
8.4 The responses described in paragraph 8.3 aren’t limited, and we may take any other action we think is appropriate.
8.5 We won’t be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the platform or any services or items obtained through the platform or to your downloading of any material posted on it, or on any services linked to it. Your use of the platform, its content and any services or items obtained through the platform is at your own risk.
9. Lender Specific Terms
9.1 As a lender, you’re responsible for ensuring that:
a. you have all necessary rights to hire out any equipment you advertise on the Cammunity platform, and that the Borrower's use of this equipment won’t infringe any other party's rights;
b. you deliver any hired equipment to the Borrower in accordance with the agreement you make with the Borrower;
c. any descriptions of the equipment you advertise for hire through the Cammunity Service are accurate and include all information relevant to the use of the equipment, including (where necessary):
a. notice of any defects, restrictions or other requirements that may apply to the use of the equipment; and
b. Any necessary instructions or notices that’ll let Members know how to use the equipment safely;
d. the equipment you advertise on the Cammunity Service:
a. conforms to any pictures or descriptions you upload to the Cammunity Service;
b. is safe to use in accordance with any reasonable instructions you provide to the Borrower;
c. is fit for any purpose for which the equipment would normally be used, or any purpose communicated to you by the Borrower;
d. can be legally offered for hire.
9.2 You’ll be responsible for any damage the Borrower or any other person may suffer due to defects in the equipment they’ve borrowed from you, or by not complying with the requirements in paragraph 10.2.
9.3 You’re free to agree to any other terms by which you hire equipment to a Borrower, including the price you wish to charge to the Borrower for hiring your equipment for the hire period (the "Hire Fee"). When you post equipment for hire on the Cammunity platform, you need to ensure that the Hire Fee you advertise on your Listing is the total price payable for hiring your equipment, including any applicable taxes or costs of delivery.
9.4 Once you agree to the terms on which you will lend equipment to a Borrower, you must not try to amend those terms (including the price) unless you have a valid reason for doing so and the Borrower agrees to those amended terms.
10. Borrower Specific Terms
10.1 As a Borrower, when you agree to hire equipment with a Lender, the Lender gives you a limited right to use that equipment for the relevant hire period. This right is personal to you and you’re not allowed to give this right to any other person.
10.2 You’re responsible for making sure that that:
a. you’re legally allowed to use any equipment that you borrow through the Cammunity Service;
b. you comply with all applicable law when using the equipment;
c. you comply with any reasonable directions provided by the Lender in order to use the equipment safely;
d. you return the equipment in the same condition as it was in when you collected it from the Lender (any reasonable wear and tear excepted).
10.3 You’re free to agree with the Lender how you’ll return any equipment you’ve hired to the Lender; however, you must ensure that you return any equipment you’ve hired to the Lender before your hire period ends.
10.4 You’ll be responsible for any loss of or damage to the equipment you’ve hired. Please see paragraph 29 for more information about how we handle disputes between Borrowers and Lenders, including if the equipment is damaged, lost or stolen.
10.5 Your rights to cancel a booking, and any applicable refunds, fees, or penalties, are set out in clause 23 (Rental Cancellation Policy).
11. Account Registration
11.1 To access the Cammunity Service, including Listing, requesting, or renting a Listing, you must register or sign-up to create a Cammunity account (which we’ll refer to as “Cammunity Account”), by giving us your email address and creating a password.
11.2 After signing up as a member, you will have a Member profile with a publicly-viewable profile (which we’ll refer to as “Member Profile”, “Profile” or “Hub”). You’re responsible for maintaining the confidentiality of your login details and for any activities that occur under your Account. If you have any concerns that your Account may have been misused, please contact us at support@cammunity.co.uk to let us know.
11.3 If you register a Cammunity Account and use a business display name, business-owned domain email address, business profile photo, business Profile logo, and/or business social links on your Account, you agree and personally guarantee that you have the authority to bind the entity to this Agreement, and you agree that you, individually, and the business entity (including any and all of the business’ owners, officers, directors, agents, and joint venturers) are legally bound by the provisions of the Terms. You may not assign or transfer your Account and/or Member ID to another party. You may not register more than one (1) Account unless authorised to do so.
12. Verification Procedure and Profile Tiers:
12.1 You’ll need to provide us with certain information and documentation in order to become a “Verified Member”. This includes, but is by no means limited to, identifying information and documentation about yourself so that we can attempt to verify your identity or conduct anti-money laundering checks. You must provide complete and accurate information and documentation to us about yourself and/or your business, and fix any and all errors in information and documentation that you have given us. Cammunity has the right, but no obligation, to undertake screenings, checks, and processes to help verify or check the identities and/or backgrounds of members and associated businesses. Cammunity does not endorse any member (including members that create a business Profile), or the member’s background, or commit to undertake any specific verification or screening process, including but not limited to criminal background checks. We may, at our discretion, use third-party services to verify the information and documentation you provide us and obtain additional related information, documentation and corrections where applicable. You also authorise Cammunity to request, receive, use, and store this information and documentation. We may accept or reject your application to establish an Account and/or become a Verified Member at our discretion.
We may, at times, offer features enabling members to apply for, or to receive, certain levels of membership (each one a “tier”) to be associated with your Cammunity Account. We may make certain features available, through which we may associate a tier and/or descriptions for Members that have provided information and documentation to us, including but not limited to a Member’s:
a. ID verification
b. Email address
c. Proof of insurance
d. Device Information
12.2 The display of a tier and/or description indicates only that a member has provided us with information to qualify for a tier at our discretion. Any and all tiers and/or descriptions do not designate, and Cammunity does not represent or warrant, that;
a. we have legally verified that a Member or Profile with a designated tier is the individual or business that they claim to be
b. we have legally verified that a Member or Profile is in fact the person or business identified in any identification document that member has provided to us,
c. we have taken any steps to run a criminal or other background check or otherwise made an assessment of a member’s (individual or business) integrity or character, or
d. we have verified that a member designated a given tier will offer any vendor services, including but not limited to delivery, an on-site technician, a prep space, or a backup Listing.
12.3 If you choose to provide us with certain information and documentation about yourself and/or your business to become a Verified Member and/or receive a tier status, you represent and warrant that:
a. any document, including a government-issued identification document, that you provide to us is an accurate and unaltered image of the original document that is without error, and
b. that you have all necessary permissions to provide these documents to us, and your submission of them will not violate any law or regulation or cause us to be subject to any investigation, prosecution or legal action. We may disclose your submitted document(s) or certain information and documentation, including personal information and documentation, you provide to our third-party service providers, investigators, and/or law enforcement agencies that may help us to detect inaccurate or fraudulent documents and related information. If you don’t consent to our disclosure of submitted information and documentation you provide, you must not provide them to us.
12.4 Cammunity Account verification features involving a tier and/or description may be discontinued at any time without notice, and we have the right to grant, rename and revoke a tier and/or tier description, or Verified Member status for any member, at any time, and without any liability to Cammunity Ltd.
13. Changes to Member Information and Documentation
13.1 By accepting these terms of service, you agree to update the information and documentation you’ve provided to us in the event of any changes to your identity information and documentation, contact information, or background. You agree to, and are solely responsible for, keeping your contact information up-to-date, as Cammunity may deliver notices to you at the most recent email, telephone, or address you’ve provided, and those notices will be considered valid even if you no longer maintain the email account, telephone number, or receive mail at that address, unless you provide updated contact information and documentation to us.
13.2 You agree that all information and documentation you provide to register with the platform or otherwise, including but not limited to through the use of any interactive features on the platform, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.
14. Listings and Listing Conditions
14.1 Lenders must only upload photos that accurately represent the Listing that they are offering to rent to a Borrower.
14.2 Lenders are responsible for setting a minimum coverage limit or accurate market value for their Listing (which we’ll refer to as “Replacement Value”). The Listing Replacement Value is displayed publicly on the Listing so that a Borrower knows of the Replacement Value before placing a rental request. Also, you, as a Lender, agree that a Borrower, an insurance company, and/or Cammunity doesn’t owe the Lender an amount for the repair or replacement in excess of the Replacement Value that the Lender has set for Listing at the time the Borrower submits a rental request for the Listing. Lenders may adjust a Listing Replacement Value at any time, except for when a Borrower has asked for a Listing or in an active rental. Cammunity will keep track of any adjustments in the Listing Replacement Value.
15. Your Right to Use the Cammunity Service
15.1 The materials and content that make up the Cammunity Service belong to us or our third party licensors, and we give you permission to use these materials and content for the sole purpose of using the Cammunity Service in accordance with these Terms.
15.2 Your right to use the Cammunity Service is personal to you and you aren’t allowed to give this right to any other person. Your right to use the Cammunity Service does not stop us from giving other people the right to use the Cammunity Service.
15.3 Unless allowed by these Terms or as permitted by the functionality of the Cammunity Service, you agree:
a. not to copy, or attempt to copy, the Cammunity website or any other portion of the Cammunity Service;
b. not to give or sell or otherwise make available the Cammunity website or any other portion of the Cammunity Service to anybody else;
c. not to change, or attempt to change, the Cammunity website or any other portion of the Cammunity Service in any way;
d. not to look for or access the code of the Cammunity website or any other portion of the Cammunity Service that we have not expressly published publicly for general use.
15.4 You agree that all confidential information, copyright and other intellectual property rights in the Cammunity website or any other portion of the Cammunity Service belong to us or the people who have licensed those rights to us.
15.5 You agree that you have no rights when it comes to the Cammunity website or any other portion of the Cammunity Service other than the right to use and access them in accordance with these Terms.
16. Your Content
16.1 You confirm that any images, text or information that you upload to the Cammunity Service, including any reviews that you post about other members or equipment (collectively, your "Member Content") will meet the Cammunity Guidelines.
16.2 We don’t claim ownership of your member content, and ownership will remain with you and any third party whose content you include in your member content. Instead, you grant us a worldwide, non-exclusive, royalty-free and perpetual licence to use, copy, reproduce, distribute, adapt, re-format, modify, publish, translate, licence, sub-licence and otherwise make available the member content anywhere and in any form for the purposes of providing the Cammunity Service (including allowing members that you give access to any member content to view and use your member content).
16.3 You need to make sure that you’re able to grant us the above licence for any content owned by a third party that you include in your member content.
16.4 Our right to use your member content does not in any way affect your privacy rights. Please see our Privacy Policy which provides information on how we use your personal information.
16.5 We’ve got the right to monitor any member content and to reject, refuse or delete any member content we think breaks any of the Cammunity Guidelines.
17. Ratings and Reviews
17.1 After a completed transaction, Cammunity Members can leave a publicly-displayed Profile review (“Review”) and submit a rating (“Rating”) about another Member. Ratings or Reviews reflect the opinions of individual Members and don’t reflect the opinion of Cammunity.
17.2 Ratings and Reviews aren’t verified for accuracy and may be incorrect or misleading.
17.3 Ratings and Reviews by Members must be accurate and may not contain any offensive or defamatory language.
17.4 Ratings and Reviews are subject to content terms in this Agreement and may be removed.
17.5 Ratings and Reviews may also be displayed elsewhere on the platform together with other relevant information about the Member.
18. Reliance on Information Posted
18.1 The information presented on or through the platform is made available solely for general information purposes. We don’t warrant the accuracy, completeness or usefulness of this information. Any reliance you place on this information is strictly at your own risk.
19. Notice and Takedown Policy
19.1 Any person may contact us by sending us a notice (an "Infringement Notice") if any content available through the Cammunity Service infringes their rights. The Infringement Notice should be sent by email to support@cammunity.co.uk. Please give us the following information in the Infringement Notice:
a. your name and contact details;
b. a statement explaining in strong detail why you consider that the content available through the Cammunity Service infringes your rights or fails to comply with our Cammunity Guidelines; and
c. a link to or such other means of identifying the problematic content.
19.2 We’ll take the action that we believe is appropriate depending on the nature of the Infringement Notice and will aim to respond to you within a reasonable period of time on the action we propose to take.
20. Monitoring and Enforcement; Termination
20.1 We have the right to:
a. remove or refuse to post any Member Contributions for any or no reason at our discretion;
b. take any action with respect to any Member Contribution that we believe necessary or appropriate in our sole discretion, including if we believe that such Member Contribution violates the Terms, including the Content Standards, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of members of the platform or the public or could create liability for Cammunity;
c. disclose your identity or other information about you to any third-party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy; take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorised use of the platform; and/or
d. Terminate or suspend your access to all or part of the platform for any or no reason, including without limitation, any violation of the Terms. Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the platform.
20.2 You waive and hold harmless Cammunity and its affiliates, licensees and service providers from any claims resulting from any action taken by Cammunity and/or any of the foregoing parties during or as a result of its investigations and from any actions taken as a consequence of investigations by either Cammunity Ltd or law enforcement authorities.
21. Cammunity Fees – Equipment
21.1 When a booking is accepted, Cammunity will charge the Borrower the full hire amount using Cammunity’s payment provider. Funds are held by Cammunity in connection with the booking until the booking is completed or otherwise resolved in accordance with these Terms..
21.2 Cammunity charges:
a. Lenders: a service fee equal to 10% of the hire fee, which will be deducted from the amount paid out to the Lender; and
b. Borrowers: a service fee equal to 5% of the hire fee, which will be charged in addition to the hire fee.
21.3 Subject to these Terms, Cammunity will transfer the applicable payout to the Lender after the booking is completed through the platform’s return confirmation process or after any dispute relating to the booking has been resolved.
21.4 You authorise Cammunity to deduct from any payout due to you, or to charge your saved payment method, any amounts owed under these Terms, including (without limitation) platform fees, cancellation fees or penalties, late return fees, compensation amounts, and any charges for damage, loss, or non-return of equipment.
21.5 If Cammunity is unable to collect any amount owed, Cammunity may suspend or restrict your access to the Service until payment is made, without prejudice to any other rights or remedies available to Cammunity.
21.6 If you initiate a chargeback or payment reversal in respect of any amount properly owed under these Terms, Cammunity may suspend your account while the matter is investigated and may take reasonable steps to recover the amount due.
22. Returns, Late Returns, and Missed Return Meetups
22.1 Return process: You must return the equipment at the agreed return time using Cammunity’s return confirmation process, which may include swipe confirmation check-out to confirm the return and the condition of the equipment.
22.2 Grace period: A grace period of 1 hour applies after the agreed return time.
When the Borrower is late
22.3 Borrower late return
If the Borrower does not return the equipment (including completing the return confirmation process) within the grace period, the Borrower will be charged a late return fee equal to one full daily rental rate per overdue day, with each started 24-hour period counting as one full day.
22.4 Compensation to the Lender
Any late return fees charged under clause 22.3 are payable to the Lender as compensation for the extended use of the equipment, less any applicable Cammunity fees in accordance with clause 21.
22.5 Extensions
Any extension of the rental must be agreed and paid for through the Cammunity platform before the original return time. If an extension is agreed in this way, the return time will update accordingly and late return fees will not apply for the extended period.
When the Lender is late or does not attend
22.6 Lender late or no-show at return meetup
If the Lender does not attend the agreed return meetup, the Borrower must wait at least 30 minutes and until the end of the grace period (as set out in clause 22.2). If the Lender still has not attended by the end of the grace period, the Borrower must
a. provide timestamped photographic evidence; and
b. report the issue to Cammunity through the platform or by email.
22.7 Borrower compensation where the Lender does not attend
If Cammunity confirms that the Lender did not attend the return meetup, Cammunity will:
a. issue the Borrower compensation equal to 50% of one day’s rental rate; and
b. extend the booking at no additional cost to the Borrower until a new return time is arranged through the platform.
Any compensation paid under this clause may be deducted from amounts otherwise payable to the Lender.
Payments and deductions
22.8 You authorise Cammunity to charge any late return fees and/or to deduct any amounts payable under this clause (including compensation) from any funds held in connection with the booking or from amounts otherwise payable to a party.
23. Rental Cancellation Policy
23.1 Borrower cancellations
If you are the Borrower, you may cancel a booking as follows:
a. More than 48 hours before the agreed start time: you are entitled to a full refund.
b. Between 48 and 24 hours before the agreed start time: you will receive a refund of 80% of the total hire amount.
c. Within 24 hours of the agreed start time: cancellation is not permitted, except where you raise a valid dispute in accordance with these Terms. If you find that you are unable to commit to your booking at this time, you will still be charged in full.
23.2 Lender cancellations
If you are the Lender and you cancel a booking:
a. The Borrower will receive a full refund; and
b. If the cancellation occurs within 24 hours of the agreed start time, you may be charged a cancellation penalty equal to 20% of the hire fee.
23.3 Effect of disputes
Nothing in this clause prevents either party from raising a dispute in accordance with these Terms where applicable.
23.4 Payments and deductions
You authorise Cammunity to process any refunds, and to deduct or charge any applicable cancellation fees or penalties, in accordance with clause 21.
24. Damage, Loss and Theft:
24.1 Condition confirmation at pickup
When you collect equipment, you must complete Cammunity’s pickup confirmation process, which may include scanning a QR code to confirm the condition and completeness of the equipment, as well as an optional video condition function. By completing this process, the Borrower confirms that the equipment matches the listing and is accepted in that condition, and responsibility for the equipment passes to the Borrower from that point.
24.2 Condition confirmation at return
When you return equipment, both parties must complete Cammunity’s return confirmation process, which may include swipe confirmation check-out to confirm the condition and completeness of the equipment, as well as an optional video condition function. If both parties complete this process, the booking is considered complete and closed, and no further claims for damage, loss, or missing items may be made by either party.
24.3 If the return confirmation cannot be completed
If either party refuses or is unable to complete the return confirmation process, the affected party must report the issue to Cammunity immediately and provide supporting evidence, including timestamped photographs. In this case, Cammunity may review the matter in accordance with these Terms and the dispute process.
24.4 Borrower responsibility for damage, loss, or non-return
If equipment is damaged, lost, or not returned after responsibility has passed to the Borrower, the Borrower is responsible for paying the reasonable cost of repair or, if repair is not possible, the lesser of
fair market replacement value of the equipment, taking into account its age and condition; and
the Listing Replacement Value.
24.5 Evidence
You may be required to provide reasonable evidence to support any claim or response under this clause, including photographs, receipts, or other relevant information.
24.6 Theft
If equipment is stolen, a police report must be provided. You acknowledge that the Borrower’s insurance is expected to respond to claims for theft or loss, and Cammunity does not provide insurance or guarantee reimbursement for such losses.
24.7 Accessories and peripheral items
Any accessories or peripheral items included in a rental (including, without limitation, batteries, chargers, cases, cables, caps, or hoods) are treated as part of the equipment. If such items are damaged, lost, or not returned, the Borrower is responsible for the reasonable cost of repair or replacement in accordance with this clause.
24.8 Payments and deductions
You authorise Cammunity to deduct any amounts payable under this clause from any funds held in connection with the booking or to charge your saved payment method in accordance with clause 21.
25. Payments and Use of Stripe
25.1 Cammunity uses Stripe and its affiliated payment providers (“Stripe”) to process payments made through the Service. In order to use the payment features of the Service, you must agree to be bound by Stripe’s applicable terms, including the Stripe Services Agreement available at https://stripe.com/gb/ssa, as updated from time to time.
25.2 By using the Service, you authorise Cammunity and Stripe to process payments, transfers, refunds, and charges in accordance with these Terms, including (without limitation):
a. charging Borrowers for hire fees, service fees, late fees, and any other amounts payable under these Terms;
b. holding funds in connection with a booking and transferring funds to Lenders after completion of a booking or resolution of any dispute; and
c. deducting any amounts owed under these Terms from payouts otherwise due to you.
25.3 You authorise Cammunity to charge your saved payment method on an off-session basis where necessary to collect any amounts you owe under these Terms, including (without limitation) fees, penalties, late return fees, compensation amounts, or charges for damage, loss, or non-return of equipment.
25.4 You acknowledge that payment processing services are provided by Stripe and its partners, and that Cammunity does not control Stripe’s systems. Cammunity is not responsible for Stripe’s acts or omissions, but will take reasonable steps to support you in resolving payment-related issues where appropriate.
25.5 You agree to provide accurate and up-to-date payment information and to maintain a valid payment method on your account while you have any active or pending bookings or outstanding obligations under these Terms.
25.6 If a payment fails, is reversed, or is charged back, Cammunity may suspend or restrict your account and may take reasonable steps to recover any amounts owed in accordance with these Terms.
26. Circumvention of the Service
26.1 You must not attempt to arrange, agree, or complete any rental, payment, or exchange of equipment outside the Cammunity Service with any user you first contacted through the Service.
26.2 Any attempt to bypass the Service in this way (“Circumvention”) is a material breach of these Terms.
26.3 If Cammunity determines that you have engaged in Circumvention, Cammunity may, without limitation:
a. suspend or terminate your account;
b. restrict your access to the Service; and/or
c. remove your eligibility to use Cammunity’s dispute process, protections, or other platform features in relation to the relevant transaction.
26.4 You acknowledge that any rental or transaction conducted outside the Service is not covered by Cammunity’s policies, dispute process, or protections, and Cammunity has no responsibility or liability in respect of such transactions.
27. Taxes
27.1 Cammunity can not and does not offer Tax-related advice to any members. Please consult your tax consultant to determine tax treatment for your rental activities and retain all relevant documentation. This statement is provided for information purposes only and isn’t intended to constitute tax advice.
27.2 "Tax" or "Taxes" mean any sales taxes, income tax, value added taxes (VAT), goods and services taxes (GST), or any other taxes that the Lender may be required by law to collect and remit to governmental agencies.
27.3 You understand and agree that you’re solely responsible for determining
a. your applicable Tax reporting requirements, and
b. the Taxes that should be included in a Listing price, and for including Taxes to be collected or obligations relating to applicable Taxes in your Listings.
27.4 You understand and acknowledge that appropriate governmental agencies, departments or authorities (the "Tax Authority") where you’re located may require Taxes to be collected from Lenders and Borrowers, on the amount paid for the right to use of Listings for a Cammunity rental, and to be remitted to the respective Tax Authority. You’re solely responsible for remitting to the relevant authority any Taxes included or received by you.
28. Insurance Policies and Member Responsibilities
Disclaimer: Cammunity isn’t licensed in any country to be an insurance provider, broker, or agent.
28.1 We get that accidents happen. That’s why, to help protect both our Borrowers and Lenders, we may require both parties to provide proof of insurance prior to renting any equipment.
28.2 Cammunity doesn’t provide insurance or any other kind of coverage for damage, loss or theft. By renting through Cammunity you understand and agree that you must have adequate and applicable insurance. Further, by renting through Cammunity, you agree to provide Cammunity with an insurance certificate, generated by a licensed insurance provider, carrier, broker, or agent, that confirms your adequate and applicable insurance for rental of equipment. Cammunity does not act as an insurer and does not provide insurance claims handling, but will verify the insurance documentation provided, and may review disputes in accordance with clause 29.
28.3 Lenders and Borrowers are also bound by any and all applicable terms and policies of any insurance provider, carrier, broker, or agent involved in the transaction between the Lender and the Borrower. We recommend that you read and understand any policy documents which may apply to a rental.
IMPORTANT NOTICE: The damage limitations set forth below are subject to your compliance with all of your obligations under these Terms and the Cammunity Guidelines.
29. Disputes Between Borrowers and Lenders
29.1 We encourage Borrowers and Lenders to resolve issues directly wherever possible. However, where a dispute cannot be resolved between the parties, Cammunity may step in to review the matter in accordance with this section.
29.2 Handover and Return Confirmation (QR Process)
a. All rentals use Cammunity’s QR check-in and swipe confirmation check-out process to confirm the condition and completeness of equipment at pickup and return.
b. When both parties complete the QR check-in at pickup, the Borrower confirms that the equipment matches the listing and is accepted in that condition. Responsibility for the equipment transfers to the Borrower at that point.
c. When both parties swipe to confirm check-out when returning an item, the condition and completeness of the equipment is confirmed and the booking is considered complete and closed.
d. Once a booking is closed via swipe confirmation at check-out, no further claims for damage, missing items, or condition issues may be made by either party.
29.3 If the Return Confirmation Cannot Be Completed
a. If either party refuses or is unable to complete the return confirmation, the affected party must report the issue immediately through the platform and provide supporting evidence (including timestamped photos).
b. In this case, the booking will not be closed automatically and Cammunity may review the evidence provided by both parties.
c. Funds relating to the booking may be held until the dispute is resolved.
29.4 Damage, Loss, or Non-Return
a. If equipment is damaged, lost, or not returned, the Borrower is responsible for the reasonable cost of repair or, if repair is not possible, the lesser of
a. the fair market replacement value of the equipment, taking into account its age and condition; and
b. the Listing Replacement Value.
b. Lenders may be required to provide reasonable evidence to support a claim, including photos, receipts, or other documentation.
c. In the case of theft, a police report must be provided and the Borrower’s insurance is expected to handle the claim. Cammunity does not provide insurance and is not responsible for reimbursing losses.
29.5 Late Returns and Lender No-Shows
a. If a Borrower returns equipment late, late fees may be charged in accordance with clause 22.
b. If a Lender fails to attend the agreed return meeting, the Borrower must report this in-app and provide timestamped photographic evidence. If confirmed, the Borrower may receive compensation in line with the platform’s policy, and the booking will be extended at no additional cost until a new return time is arranged.
29.6 Mediation by Cammunity
a. If a dispute cannot be resolved between the parties, either party may request Cammunity to review the matter.
b. Cammunity may request evidence from either or both parties, including photos, messages, or other relevant information.
c. Cammunity’s role is to assess the information provided and determine a fair outcome in line with these Terms and the platform’s policies.
d. You agree to cooperate with any review and to accept Cammunity’s decision.
29.7 Payments, Charges, and Deductions
a. Where Cammunity determines that an amount is payable by a Borrower or a Lender (including for damage, loss, late returns, penalties, or compensation), you authorise Cammunity to:
a. deduct this amount from any funds held or due to you; and/or
b. charge your saved payment method.
b. You agree to pay any such amounts promptly and no later than 48 hours after being notified.
c. By agreeing to these Terms, you authorise Cammunity to process such charges and deductions in accordance with this section.
29.8 Abuse of the Dispute Process
Repeated false claims, misuse of the dispute system, or attempts to circumvent the platform’s processes may result in account restrictions, suspension, or removal from the platform.
30. Cammunity Guarantee
30.1 If you are unable to recover the cost of repairing or replacing any equipment or the estimated value of the item, Cammunity may, at its sole discretion, choose to reimburse you in whole or in part, provided you have adhered to these Terms in full. The Cammunity Guarantee is not insurance, does not create any entitlement to payment, and is exercised on a case-by-case basis at Cammunity’s discretion. If you’re unable to reach a resolution, you may report the details of your incident to support@cammunity.co.uk for review.
30.2 If you’re a Lender, if we agree to reimburse you under the Cammunity Guarantee, you must inform the Borrower that any amounts owed to the Lender will now be owed to us.
30.3 If you’re a Borrower, any payment we may make to the Lender under the Cammunity Guarantee will not affect your obligation to pay for the equipment that has been lost, stolen or damaged, but this obligation will be owed to us, rather than the lender.
30.4 For the avoidance of doubt, nothing in this clause changes the Borrower’s obligations under clauses 24 and 29, and Cammunity does not provide insurance or guarantee reimbursement for losses.
31. Account Closure
31.1 If at any time you don’t feel that you can agree to these Terms or any changes made to these Terms or the Cammunity Service, you must immediately stop using the Cammunity Service.
31.2 You can close your Account via the Cammunity app. On account deletion, we will send you confirmation and end your use of and access to the Cammunity Service.
31.3 We may immediately end your use of the Cammunity Service if you break the Cammunity Guidelines, any other material requirement of these Terms, or terms and conditions we set for accessing and using the Cammunity Service including these Terms.
31.4 We may also withdraw any part of the Cammunity Service at any time and will notify you if we feel it will significantly affect your usage of the Cammunity Service.
31.5 If you or we end your use of the Cammunity Service or we withdraw Cammunity Service as described in this section, we may delete your Member content, any other information that you have uploaded to the Cammunity Service or any other information we hold about you. You’ll also lose any rights you have to use the Cammunity Service or to access our content or your member content. You should therefore ensure that you keep a copy of any information or content you use on the Cammunity Service, as well as your member content, as we’ll not offer you compensation for any losses you might suffer if you lose your rights to access and use the Cammunity Service or any such information, content or member content.
31.6 The termination of your use of the Cammunity Service and the cancellation of your Account will not affect any of your obligations to pay any sums due to us.
31.7 Nothing in this paragraph affects any legal rights you may have under the law of the country in which you’re resident.
32. Our Liability/Responsibility To You
32.1 While we’ll do our best to ensure that the Cammunity service satisfies a reasonable standard of quality and matches any descriptions we’ve provided you, any portion of the Cammunity Service may contain some content owned or developed by third parties. As we don’t own or produce such third party content, we can’t be responsible for it in any way.
32.2 In addition, due to the nature of the Internet and technology, the Cammunity Service is provided on an "as available" and "as is" basis. This means that we’re unable to guarantee that your use of the Cammunity Service will be uninterrupted, without delays, error-free or meet your expectations and we do not give any commitment relating to the performance or availability of the Cammunity Service in these Terms and, to the extent we are able to do so, we exclude any commitments that may be implied by law.
32.3 In the event of a claim arising out of the provision of the Cammunity Service, our responsibility to you will never be more than the amount you have paid us in the 12 months prior to the claim arising and, in the event that you have not paid us any money, we shall have no responsibility whatsoever to you.
32.4 In every case, we’ll never be responsible for any loss or damage that is not reasonably foreseeable.
32.5 The above does not affect your rights under the applicable law of the country in which you’re resident, including our responsibility to you for any personal injury or death caused by our negligence.
33. Release of Cammunity and Limitation on Liability
33.1 If you have a dispute with a Cammunity Member, Authorised Person (including its affiliates or their licensors, service providers, employees, agents, officers or directors, or associates), or any third-parties (including but not limited related insurance carriers, insurance agents, and/or insurance companies), you release Cammunity, its affiliates or their licensors, service providers, employees, agents, officers or directors, from any and all claims, demands and damages (actual and consequential damages) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. In entering into this release you expressly waive any protections that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release.
33.2 In no event will Cammunity, its affiliates or their licensors, service providers, employees, agents, officers or directors be liable for damages of any kind arising out of, or in connection with, your use, or inability to use, the platform, any services linked to it, any content on the platform or other platforms or any services or items obtained through the platform or such other platforms, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if its foreseeable.
33.3 The foregoing does not affect any liability which cannot be excluded or limited under applicable law.
33.4 The limitations of damages above are fundamental elements of the basis of the bargain between Cammunity and you. We would not provide the service without such limitations. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.
34. Release and Waiver
34.1 In order to rent a Listing, you, the Borrower, accept this Listing Release and Waiver, which is effective between you, the Borrower, and Listing Lender as of the date when you first rent a Listing.
34.2 You state that you are eighteen (18) years of age or older. If you’re allowing a minor to be in the presence of and/or use of the Listing, you acknowledge and agree that you are solely responsible for the supervision of that minor throughout the duration of the Rental Period, and have read this Release and Waiver and agree to it on the minor’s behalf. If you’re renting a Listing on behalf of another person or company, you’ll ensure, and you represent and warrant, that each person or company on whose behalf you book has read and agreed to this Listing Release and Waiver, which will apply to each of them as if the reference to “you” was a reference to him/her.
34.3 You understand and acknowledge that the Listing may be hazardous and may carry the risk of injury or illness, including but not limited to physical injury, property damage, sickness disability, permanent paralysis, and death. To the maximum extent permitted under applicable law, you knowingly, voluntarily and freely assume all risks, both known and unknown, of renting a Listing, including each item that a Lender rents to you, even if those risks arise from the negligence or carelessness of the Lender, or others, or defects in the equipment, premises, or facilities used during the rental, or otherwise, and you assume full responsibility for participation in the rental of the Listing.
34.4 Release and Waiver: As a Borrower, you acknowledge and agree that:
a. you’ve reasonably assessed the risks involved in the rental and have made an informed and voluntary choice to participate in the rental;
b. you alone, and not the Listing Lender, are responsible for determining your fitness for participating in the rental and your ability to fully understand any directions or warnings presented;
c. you’ll not participate in any rental when you have a physical, medical, or mental limitation or disability that may be relevant or may affect the use of the Listing that you’re renting, or when you’re aware or should reasonably be aware of any factors that may limit or prevent you from safely participating in the rental; and
d. you’ll act reasonably and responsibly and will comply with any provided and customary conditions, directions, and/or precautions for participation in the rental. If you notice any hazard during a Rental Period, you’ll stop participating in the rental immediately and inform the Listing Lender.
34.5 To the maximum extent permitted by law, you release and agree not to sue the Listing Lender for any claims, demands, causes of action, losses (whether economic or non-economic), damages, expenses, costs or liability of any nature whatsoever arising from or in connection with your rental, whether based on warranty, contract, tort (including negligence), product liability, or any other legal theory.
34.6 You intend this Listing Release and Waiver to be a complete and unconditional release of all liability to the greatest extent allowed by law. You agree that if any portion of this Waiver and Release is held to be invalid, the remainder notwithstanding shall continue in full force and effect.
35. Disclaimer of Warranties
35.1 To the maximum extent permitted by law, Listing Lenders provide their Listings “as is,” without warranties of any kind, whether expressed or implied.
35.2 Without limiting the foregoing and to the maximum extent permitted by law, Listing Lenders expressly disclaim any warranties of safety, fitness for a particular purpose, quiet enjoyment, and as to the adequacy of the directions and warnings provided to you.
36. Indemnification of Lenders
36.1 This clause applies to claims between users relating to a Listing rental. You agree that if, despite this Listing Release and Waiver, you or anyone on your behalf make a claim against the Listing Lender relating to a Listing rental, you will indemnify and hold the Listing Lender harmless from any liability, demand, loss, damage, or costs which the Lender may incur as the result of such claim.
36.2 You affirm that you have read this agreement, including this release of Cammunity and limitation on liability section and fully understand the assumption of risk, release, waiver, and limitation on Cammunity’s liability, and consent contained in it. You further understand that you’ve given up rights by agreeing to these Terms, and have done so freely and voluntarily and without inducement.
37. Changes to the Cammunity Service
37.1 We’re constantly updating and improving the Cammunity Service to try and find ways to provide you with new and innovative features and services.
37.2 In order to do this, we may need to update, reset, stop offering and/or supporting a particular part of the Cammunity Service, or feature relating to the Cammunity Service (“changes to the Cammunity Service”). These changes to the Cammunity Service may affect your past activities on the Cammunity Service, features that you use, your member content and any other information you submit to the Cammunity Service ("Service Elements"). Any changes to the Cammunity Service could involve your Service Elements being deleted or reset.
37.3 You agree that a key characteristic of the Cammunity Service is that changes to the Cammunity Service will take place over time and this is an important basis on which we grant you access to the Cammunity Service. Once we have made changes to any part of the Cammunity Service, your continued use of the Cammunity Service will show that you have accepted any changes to the Cammunity Service. You’re always free to stop using the Cammunity Service.
38. Apple App Store Provisions
38.1 Paragraph 38 applies where the Cammunity App has been developed, released and downloaded from the Apple App Store.
38.2 You acknowledge and agree that these Terms are solely between you and Cammunity, not Apple, Inc. ("Apple") and that Apple has no responsibility for the Cammunity App or content thereof. Your use of the Cammunity App must comply with the App Store Terms of Service.
38.3 You acknowledge that Apple has no obligation to furnish any maintenance and support services with respect to the Cammunity App. Apple will have no other warranty obligation whatsoever with respect to the Cammunity App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be solely governed by these Terms and any law applicable to Cammunity as provider of the Cammunity App.
38.4 You acknowledge that Apple is not responsible for addressing any claims of you or any third party relating to the Cammunity App or your possession and/or use of the Cammunity App, including, but not limited to:
a. product liability claims;
b. any claim that the Cammunity App fails to conform to any applicable legal or regulatory requirement; and
c. claims arising under consumer protection or similar legislation;
and all such claims are governed solely by these Terms and any law applicable to Cammunity as provider of the software.
38.5 You acknowledge that, in the event of any third party claim that the Cammunity App or your possession and use of that Cammunity App infringes that third party’s intellectual property rights, Cammunity, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms.
38.6 You and Cammunity acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms as relates to your licence of the Cammunity App, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms as relates to your licence of the Cammunity App against you as a third-party beneficiary.
39. Other App Marketplaces and Platforms
39.1 Paragraph 39 applies where the Cammunity App has been developed, released and downloaded from any app store or distribution platform other than the Apple App Store, including the Google Play Store (the "Distribution Platform "):
a. you acknowledge that these Terms are between you and Cammunity, and not with the provider of the Distribution Platform ("Store Provider");
b. your use of the Cammunity App must comply with the Store Provider’s then-current Distribution Platform Terms;
c. the Store Provider is only a provider of the Distribution Platform where you obtained the Cammunity App;
d. Cammunity, and not the Store Provider, is solely responsible for the Cammunity App;
e. the Store Provider has no obligation or liability to you with respect to the Cammunity App or these Terms; and
f. you acknowledge and agree that the Store Provider is a third-party beneficiary to these Terms as it relates to the Cammunity App.
40. Changes to the documents
40.1 We reserve the right to modify the platform or revise and update the Terms (along with our Cammunity Guidelines and Privacy Policy) from time to time, at our sole discretion. If we modify the Terms, we’ll update the “Last Modified” date at the top of the Terms and send an email to the email address that each member submitted and/or post a notification on the platform regarding the modification on the platform.
40.2 By continuing to access or use our platform after we have posted a modification and/or have provided you with notice of a modification, you’re indicating that you agree to be bound by the modified Terms.
40.3 All changes are effective immediately when we post them, and apply to all access to and use of the platform after. If the modified Terms are not acceptable to you, you can stop using and accessing the platform and close your Account within 30 days, in which case the previous effective version of our Terms (including the “Terms of Use,” last modified on 31st of January, 2026) will apply to you, unless you have used the platform during the intervening 30-day period, in which case the new Terms will apply to you.
40.4 You hereby waive any and all claims and rights with respect to notice of changes to the Terms (along with our Cammunity Guidelines and Privacy Policy) or other associated policies. In addition, some services offered through the platform may be subject to additional Terms distributed by Cammunity from time to time and your use of such services is subject to those additional terms, conditions and policies, which are incorporated into this Agreement by this reference.
40.5 Changes will usually occur because of new features being added to the Cammunity Service, changes in the law or where we need to clarify our position on something.
41. Documents that apply to our relationship with you
41.1 The current version of these Terms contains the only terms and conditions that apply to our relationship with you.
41.2 We intend to rely on these Terms when setting out the written terms of our agreement with you for the provision of the Cammunity Service. If part of these Terms can’t be enforced then the remainder of these Terms will still apply to our relationship.
41.3 If you don’t comply with these Terms and we don’t take action immediately, this doesn’t mean we’ve given up any right we have and we may still take action in the future.
42. Law
42.1 English law will apply to all disputes and the interpretation of these Terms. If we need to apply to court to enforce any part of these Terms against you or resolve any other dispute between us arising from or related to your use of the Cammunity Service, we will initially seek to apply to the English courts. This does not affect your rights under the law of the country in which you are resident, including your right to have a dispute in relation to your use of the Cammunity Service heard in the courts of that country.
43. Contact, Feedback and Complaints
43.1 If you need to contact us in relation to these Terms or any other document mentioned in them, please email us at support@cammunity.co.uk.
43.2 We value hearing from our members, and are always interested in learning about ways we can improve our service. By providing your feedback you agree that you’re giving up any rights you have in your feedback so that we may use and allow others to use it without any restriction and without any payment to you.
44. Trademarks
44.1 While we advocate and promote industry partnership and affiliation, the Cammunity name, the term “Cammunity,” the platform, Cammunity logo and all related names, logos, product and service names, designs and slogans are trademarks of Cammunity or its affiliates or licensors. You must not use such marks without the prior written permission of Cammunity. All other names, logos, product and service names, designs and slogans on the platform are the trademarks of their respective owners.
45. Linking to the Platform and Social Media Features
45.1 You may link to our homepage, as long as you do so in a way that’s fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in a way that suggests any form of association, approval or endorsement on our part without our express written consent. The platform may provide certain social media features that enable you to:
a. link from your own or certain third-party services to certain content on the platform;
b. send emails or other communications with certain content, or links to certain content, on the platform; and/or
c. cause limited portions of content on the platform to be displayed or appear to be displayed on your own or certain third-party services. You may use these features solely as they are provided by us solely with respect to the content they are displayed with and otherwise in accordance with any additional terms and conditions we provide with respect to such features.
45.2 Subject to the foregoing, you must not:
a. establish a link from any platform that is not owned by you;
b. cause the platform or portions of it to be displayed, or appear to be displayed by, for example, framing, deep linking or in-line linking, on any other site;
c. link to any part of the platform other than the homepage; and/or
d. otherwise take any action with respect to the materials on the platform that is inconsistent with any other provision of the Terms.
45.3 The platform from which you are linking, or on which you make certain content accessible, must comply in all respects with the Content Standards set out in the Terms. You agree to cooperate with us in causing any unauthorised framing or linking immediately to cease. We reserve the right to withdraw linking permission without notice. We may disable all or any social media features and any links at any time without notice at our discretion.
46. Links from the Platform
46.1 If the platform contains links to other sites and resources provided by third parties, these links are provided for your use only. This includes links contained in advertisements, including online advertisements, promoted Listings, and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party services linked to the platform, you do so entirely at your own risk and subject to the terms and conditions of use for such services.
47. Geographic Restrictions
47.1 Cammunity Ltd, the owner of the platform, is based in the United Kingdom, and we provide the platform for use only by persons located in the United Kingdom.
47.2 We make no claims that the platform or any of its content is accessible or appropriate outside of the United Kingdom.
47.3 Access to the platform may not be legal by certain persons or in certain countries. If you access the platform from outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
48. Indemnification
48.1 You agree to defend, indemnify and hold harmless Cammunity, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of the Terms or your use of the platform, including, but not limited to, your member contributions, any use of the platform’s content, services and products other than as expressly authorised in the Terms or your use of any information obtained from the platform.